About the OCA
The Office of Consumer Affairs, or OCA for short, is a state-funded program that exists in every state. The program is federally-mandated by the Olmstead Act, and was created over 20 years ago to provide a voice within state governments for people with serious mental illness and caregivers of children with behavioral disorders. NAMI Iowa is contracted by the Iowa Department of Human Services to provide OCA services statewide. Working closely with DHS, we hear from people all over the state about individual and institutional challenges. We provide the best resources and referrals possible and confidentially document all interactions. The OCA is guided by a statewide advisory committee made up of peers and caregivers that meets regularly and provides feedback on how best to meet the needs of peers and their families. We provide education, awareness and training opportunities through our website, social media and in-person events.
What We Do
Serve as a statewide resource for information, referrals, community education, individual education, one-on-one problem solving and system navigation
Provide an advocacy voice to stakeholder groups throughout the state with the goal of promoting awareness of the concerns, perspectives and vision of persons and families with behavioral health recovery and disabilities challenges
Provide input on the development and implementation of policies and programs impacting behavioral health services and systems in Iowa
Assist DHS staff and contractors with disseminating information and gathering feedback from end users of behavioral health services and systems in Iowa